Manage quality assurance for Technology products and services including testing, maintenance, and deliverables to ensure continuous....
Job Opportunity at NMB: Manager
Job Opportunity at NMB: Manager; Technology Quality Assurance (1 Position(s))
Job Location :Head Office, Hq
Job Purpose:
- Manage quality assurance for Technology products and services including testing, maintenance, and deliverables to ensure continuous quality improvement and deliverables of the best possible Technology products and services.
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Main Responsibilities:
- Â Â Develop and implement technology quality assurance reporting process and system.
- Â Â Analyze deficiencies in services or performance and recommends product or services improvement.
- Â Â Document, Track and report product or service quality levels to Technology Management.
- Â Â Provide oversight of the banks IT initiatives with respect to service and operational level agreements
- Â Â Ensure that the bank's IT initiatives meet government legal and regulatory requirements.
- Â Â Managing and creating all testing procedures for the banks information technology change deliverables.
- Â Â Prepare, track, and monitor IT- related issues from the different committees of the bank.
- Â Â Track customer experiences across online and offline channels devices, and touchpoints from a Technology point of view.
- Â Â Coordinate and track all HR Technology related issues/initiates.
Knowledge and Skills:
- Â Â Knowledge of the bank's products, services, and operations
- Â Â Knowledge of Technology Risk Management.
- Â Â Knowledge of IT services and IT Operations,
- Â Â Sound knowledge of IT infrastructure and applications
- Â Â Planning and organizing skills
- Â Â Strong analytical, problem-solving, coordination, and decision-making abilities.
- Â Â Excellent written and oral communication skills
- Â Â Strong management ability
- Â Â Time management skills and multi-tasking skills
- Â Â Ability to work on own initiative and be self-driven, prioritizing work with minimum supervision and working under pressure.
- Â Â Ability to interact with all levels of management, staff, and vendors
Qualifications and Experience:
- Â Â Bachelor's Degree in Computer Science/Computer Engineering
- Â Â IT Services Management Certifications will be an added advantage
- Â Â At least 3 years of experience in Technology Quality Assurance.
- Â Â At least 2 years of managerial experience in a large Financial and Customer-centric organization.
Deadline:
Deadline for submitting your application is: 07-May-2022
